Refund policy
Effective Date: August 6, 2026
At The Utility Studio, every product is carefully inspected before dispatch.
No General Returns
We do not accept returns or exchanges for:
- Change of mind
- Incorrect product selection
- Personal preference
- Minor aesthetic variations that do not affect functionality
Please review product descriptions carefully before placing an order.
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
please contact us within 48 hours of delivery.
Evidence Required
To help us verify claims efficiently, customers are strongly encouraged to record a continuous unboxing video from the moment the sealed package is opened.
Providing the unboxing video significantly speeds up the verification process.
If no unboxing video is available, claims will be reviewed based on the information provided, and additional evidence may be requested before a decision is made.
Refunds
Once your claim is approved, we may:
- Replace the product
- Send missing components
- Issue a refund where a replacement is not possible
Approved refunds will generally be processed within 5–7 business days to the original payment method.
Non-Eligible Claims
We cannot approve claims for:
- Damage caused after delivery
- Normal wear and tear
- Improper use
- Unauthorized modifications
- Claims submitted after the reporting period
Contact
For any questions regarding returns or refunds, please contact: